COVID-19 Update: A Letter to Patients & Friends

Dear Patients and Friends,

We hope this letter finds you well during this difficult time. We are keeping you personally and our community at large in our prayers.

Everyone is struggling with their own version of this crisis. Some of us are sick, or we may have loved ones who are ill.

For those of us with no sick contacts we are still faced with isolation and economic uncertainty. Some of us are faced with unemployment while others such as our medical colleagues in the Emergency Rooms and ICUs are being asked to work tireless hours in very dangerous conditions.

Our love and our prayers are going out to our community at large and all of the beautiful, precious, and perfect individuals within (i.e. everyone)

At Heart of Texas Eye Institute, we are committed to stopping the spread of this virus, keeping you and your family safe, and limiting the burden on our health care system. For those reasons, we have implemented the following measures to respond to this pandemic. This will allow our community to continue receiving medical eye care and limit the number of people visiting the emergency room.

Telemedicine

This is a website based video conference with one of our doctors where we can do some examination with the camera and many times recommend treatment based on symptoms and response to therapy. Many insurance plans are covering this type of visit. Payment is done over the phone with a member of our team.

Full Details Can Be Found Here

In-Office Visits

If your eye problem requires an in-office visit, safety is our top priority. In-office patients are screened with health questions prior to arrival and required to wear a mask or covering over their nose and mouth. Visitors or drivers are asked to wait in their personal vehicle unless it is absolutely necessary to accompany the patient. Upon arrival, patients are offered hand sanitizer and escorted directly to our examination room to meet with the doctor. The staff and doctor will be wearing masks and gloves. Hand washing and equipment sanitization are performed before and after every visit. Once the visit is completed, patients are escorted directly out of the office. Follow-up appointments and payment arrangements are collected over the telephone to avoid cross contamination with handling cash/checks/cards.

We look forward to seeing you soon!

Stay safe, stay healthy.

—Lisa McIntire, MD
—Lara Dudek, MD